2026.03-2026.08 / Product Trainee, AI Product / FDE
PKFARE
Worked in real hotel and flight operations, turning employee expertise, business rules, and cross-system processes into Agents, Skills, and AI workflows.
Experience Highlights
Click to expandHotel customer service AgentAI Product / FDE
Took the work from business research and workflow decomposition through prototyping, evaluation, and release for the company’s first business Agent. Commercial confidentiality limits this page to the problem, approach, and my role.
Business rules as reusable assetsAI workflow
Turned rules scattered across email, Excel, and expert judgement into reviewable, traceable knowledge assets while retaining human confirmation boundaries.
Skill MarketplacePlatform product
Planned and iterated the Skill Marketplace in the company’s AI governance centre so distributed capabilities could be published, discovered, installed, and reused.